Frequently Asked Questions

When it comes to choosing a removalist company ask questions, look at the company website and check reviews online to see what other peoples’ experiences have been.

We have complied a list of frequently asked questions below. Get the answers to common customer questions to help you choose a good moving company.

If you have any questions please don’t hesitate to call or drop us a line.

How long has your company been in business?
We have been registered as Caloundra Van Lines since 1978.
Can you give me references of satisfied customers?
Certainly, please refer to our testimonials page to read what our customers have to say. We hope to see your name on the list of happy customers soon.
Is your company licensed for state and interstate transport?
Yes, Caloundra Van Lines do both local and interstate moves.
What local areas do you service?
We service the Sunshine Coast and surrounds, Fraser Coast and Wide Bay area. Brisbane, Gold Coast, Maryborough, Gympie, Hervey Bay and everything in between.
What interstate areas do you cover?
Cairns, Townsville, Mackay, Sunshine Coast, Brisbane, Gold Coast, Newcastle, Sydney, Canberra, Adelaide, Melbourne, and all areas in between.
Can you pack all my stuff?
We offer a full packing service by the carton, plastic protection $40, cartons supplied, all packaging materials supplied.
If I do the packing myself, are there restrictions on the types of boxes I can use? Will this save me money?
The use of proper cartons is encouraged due to their uniform size and they are built for purpose.
What packing supplies do you provide? What’s included? What items do I pay for?
We supply everything needed to pack properly. We provide customers with cartons, paper, tape, bubble wrap and port-a-robes.
How does your company charge: by the hour, number of movers or weight?
Hourly charge and free quotes given out, hourly charge is always preferable.
Are workers covered by workers’ compensation and public liability insurance?
All our staff are covered by workers compensation and full entitlements as per the award.